Do You Have More Than One Site?

Adodo provide tailored solutions to all of our clients, this is vitally important when it comes to clients who have multiple sites. 

In all cases we consider the communication systems that are already in place, and what vision the business has for the future.  We then provide cost effective recommendations on the latest technology available to mobilize our clients in delivering excellent service and response to their customers.

Linking systems across sites;

• Consolidates the call analysis for all sites into one manageable system.

• Allows FREE calls between sites. No longer pay thousands a year on calling mobiles or landlines for people in different sites.

• Improves business efficiency as well as communication to customers. This is because calls can be directed to the relevant person across the entire organisation, through the use of a single internal telephone directory.

• Organises your communications and streamlines the way calls are handled. You can have the main business telephone number ring extensions across multiple sites and you can transfer customers directly to an internal extension at the other site - for FREE.

As the Italian’s say “Caio”

Disaster recovery preparation is also a major benefit of multi-sited solutions.   

Why?  Because in a multi-site network with Call Servers distributed across the company's IP WAN, all Call Servers are constantly receiving updates from each other. This provides real resilience against local outages and network downtime. 

Full remote survivability means that even if an IP link between sites fails it will still be business as usual as calls can still be made and received over the local ISDN network, with full system functionality - not just a sub-set of features - available to each employee. Once the IP WAN link is restored, only database changes are forwarded between Call Servers, minimising the traffic between sites.

Disaster Recovery - Be Prepared

Disasters in Business can range from staff not being able to make it into the office due to natural disasters, extreme weather conditions, like the snow, to IT failure, or terrorist attacks.  Knowing the types of disasters that could affect your company will minimize your exposure, as will, having realistic objectives that are based on the needs of the business.

Disaster recovery plans should be clear, precise and comprehensive, concentrating particularly on the recovery and safeguarding of Voice and Data systems, should disaster strike.  A key element to good business continuity is having a disaster recovery plan in place that is tested and ready to implement when needed.

Every organisation, large or small, should have a Business Continuity or Disaster Recovery plan, and Adodo are here to help you do just that.  The SpliceCom maximiser's modularity and distributable architecture make it the ideal business telephone system for contingency plans. Not only is it simple to add maximiser modules to expand your business telephone system, it's just as easy to add extra resilience and system redundancy exactly where it's needed for business critical applications - in a very cost-effective manner. 

5 Tips For Disaster Recovery Planning:

1. Protection Planning and Day to Day Business need to be linked
Voice and Data services are intrinsic to the way modern society does business, what repercussions would you face if your phones stopped working and customers could not reach you?  Whilst people realize the best practice of creating a Disaster Recovery plan, they also see it as a compromise and face issues relating to cost. However, preparing for it should not be a burden and should be integrated with day-to-day priorities.

2. Put a Plan in Place
The plan needs to represent all functional areas within IT prior to, during, and after a disaster. It needs to include applications, networks, servers and storage. Contingencies, such as “what-if” scenarios should be considered as part of the planning process. It should be kept current as a part of day-to-day priorities.  It also needs to be tested regularly to ensure the business can recover the operation successfully and in a timely fashion.

3. Define Disaster Recovery responsibilities 
Roles and responsibilities need to be clearly defined across the spectrum of potential business disasters.  For example, a plan needs to consider redundancy of roles when ensuring that people are available to cover various responsibilities in the process.  It is also important to set sensible Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).

4. Address Disaster Recovery risk
The definition of what constitutes a disaster also has to be considered because the plan needs to address the right risks.  It is essentially an insurance policy.  However, what happens when the backups don’t work? Application recoverability must be validated through the recovery of backups to the application level.  It is also important to have alternative recovery services; perhaps Data needs to be protected offsite so that if disaster strikes it can be recovered to the affected site.

5. Consider Costs 
Voice and Data protection and recovery requirements may seem expensive, but what is the real cost of downtime? Being able to address the I.T. cost for Disaster Recovery is an issue of integrating Disaster Recovery into standard operations as much as possible. 

There's too much at stake for you not to have emergency management and continuity plans in place. How can we help you?