Home working and Mobility

The Way You Want It to Be

At Adodo we see the User as the most important component in a telephone call – not the device that they use to make or receive a call. Therefore why not use whatever type of phone you want to and seamlessly change that phone depending on where you are? At your desk you could be using an IP phone. Moving between offices you can take personal and departmental calls on your mobile. When visiting another office you could use a ‘softphone’ running on your computer, in conjunction with a USB or Bluetooth headset or handset. And once you get home you could choose to take all your calls on your home phone. All this flexibility from just a single User Licence easily controlled from anywhere.

Using a simple application you can turn any Windows or Apple Mac OS X computer into a fully featured IP Softphone. Connectivity is provided by a Virtual Private Network (VPN) broadband link to the head- office. To provide optimum speech quality this connection should support a Quality of Service (QoS) to ensure voice traffic is prioritised over other applications, or alternatively be dedicated to telephony use only.

However, IP Telephony is far from the only home working option with our solutions. Using the same application in conjunction with a home phone or your mobile, it delivers speech that is more reliable and consistent in quality than that obtained by using IP phones or softphones over the public Internet. Therefore you can provide the same functionality as if they were in the office and deliver Department, Group and Call Centre calls to your remote workforce in an identical manner to their office based colleagues. This makes it an excellent solution for home-based agents, after-hours support teams and anyone else who occasionally may want to work from home.

A very cost-effective way to work, appear as one and employees no longer have to give out their mobile or home numbers to be contacted when they’re out of the office.