New Ofcom research reveals that consumers are more satisfied with their
mobile phone provider than they are with landline or broadband suppliers.
In September the communication regulators interviewed 3,000
people, quizzing them on recent contact from their providers and the levels of
service that they received. The results showed that whilst service ratings
for landlines had improved with BT, Sky and Talk Talk since 2009, on average,
these satisfaction levels were still below those for mobile services.
It seems broadband speeds are still a major bone of contention
and the underlying reason for many customer complaints. Consumers having to contact their providers
to change the deals that they signed up for proved the most common gripe from
dissatisfied customers.
The telecommunication
industry gets a lot of bad press for poor service, overcomplicated tariffs and
for tying customers into long term contracts.
However, there are still some good guys out there that put a strong emphasis
on customer service, simple tariffs and 30 days rolling contracts. If you have a telecoms query then please feel
free to Ask Adodo.
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