Consumer talk has turned
to compensation following the Global Blackberry Blackout, but Research In
Motion (RIM) have yet to comment on the speculation.
Blackberry's
founder Mike Lazaridis has said services are "fully restored" following
a three-day global blackout, but with millions of users affected and many
turning to twitter to express their anger, is their any way back?
This is the largest crash the
firm has ever experienced. Prior to the 2011 problems, the last significant
blackout was in 2009. With no answers as
to why the switch failed or why the back up failed to kick in, the next
priority is a "root cause analysis" of why there was a core switch
failure within RIM's infrastructure. Although, the server problems are believed to
have originated at RIM's UK
data centre in Slough .
When
questioned on compensation for consumers following three days of disruption,
Research In Motion declined to comment.
However, some operators, such as Telefonica owner of the UK
Unsurprisingly, many corporate clients have
switched to Apple iPhone after they made a concerted effort to improve its
support for secure business email systems. News that couldn’t come at a worst time for RIM, who
have been losing market share to Apple over the last few months. That said; Apple’s newly-released operating system, iOS 5, has been causing
problems for some users trying to download it this week!
So after a week of problems for smartphone users worldwide, it seems that
all new technology comes with niggles, and unforeseen difficulties – we can
either embrace new technology and understand this or stick with the tried and
tested “brick” of a model that simply does the basics!
Problems will always occur, but the test of the supplier is how they
recover from them. For the sake of
competition, let’s hope RIM bounces back!
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