Ofcom have issued the largest fine that
they have ever enforced on a telecoms provider as TalkTalk and its Tiscali UK
The punishment follows an investigation into
the two businesses that started in July 2010 as a result of more than 1,000
complaints. TalkTalk blamed the billing
errors on the amalgamation of the Tiscali UK business following their purchase
of Tiscali UK
In its ruling, Ofcom said, the telcoms company
had wrongly issued bills to 62,000 customers, in particular those who had
closed accounts, between 1 January and 1 November 2010. In April this year,
Ofcom said that TalkTalk was the most complained about telecoms firm for
landline and broadband services.
TalkTalk has since paid more than £2.5m in
refunds and goodwill payments to affected customers.
Do you feel the punishment fits the crime?
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